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FAQ

About Lockin ?

What is Lockin?

We are a real-life escape game where teams have to race against time and escape from a locked room using their detective skills, logic and observation skills as well as the power of teamwork. The objective of the game is to find and solve the mystery in order to escape within the time allotted. If you are a person who likes answering riddles, solving complex puzzles, or just generally clever and looking for a challenge, this event is for you.

Why Lockin?

If you’re looking to spend a fun and memorable hour with your friends, family or co-workers then you have reached the right place! Don’t worry if you have never played this before, you will be looked after by our Gamemasters throughout the whole experience and you will not regret it. For experienced players, our clues and puzzles will take your escape experience to a newer level.

About Booking ?

Is booking available through the phone?

Yes, please contact us in advance to ensure the booking slot you want is available.

Once booking is confirmed, is it possible to cancel it?

Since Lockin is a live event therefore all sales are final. Once the booking is confirmed, refunds, cancellations or reschedules are not accepted. We appreciate your understanding.

What should I do if I want to bring along an extra person to the game after the booking?

It would be fine as long as all your teammates understand that the room might be small for your group size. In that case, please contact us in advance. Max capacity for each game is 6 people.

I cannot find the date that I want to book. What shall I do?

It could be that the slot you are looking for is booked already. We only release booking slots for a month ahead so you may come back at a later time. Please wait for the next update!

Can I reserve the slot in advance?

If you would like to participate in the game in certain date, please purchase the slot in advance as we do not accept reservation.

About Game ?

What is the favorable age for the game?

Lockin is a fun game for all ages, although children under the age of 6 are not recommended due to safety reasons. Children aged 6-16 must be accompanied by adult(s) at all times. Depending on the game room, physical aspects and fear factors may present.

Which escape mission should I play first?

For first time players, we suggest starting with the least difficult mission with a few more friends. We suggest you start with Jail Break. Each room has its exciting and distinctive storyline, read more about the rooms and the story by clicking here. We offer different experience to ensure you have the fullest real life escape experience as possible.

What is the recommended number of players per team?

All of our games have been designed for teams of 2 to 6 players. This is based on the number of mysteries and puzzles that need to be solved within 60 minutes. However, we recommend at least 3 players to participate the Jail Break Mission due to nature of the puzzles.

What if I can’t escape within the time limit?

Don’t worry if you are unable to escape within the time limit. We will still allow you to leave after the time limit.

Do I get any prize/reward for escaping successfully?

The prize is the priceless moment when you finally find the solution and everything falls into place.

Can we seek for advice if we cannot solve the riddle? Will there be any explanation after the game?

Generally there will be one chance to seek for advice. We will not go through all the riddles after the game so you may have a chance to challenge it again.

What time should we arrive on the day?

Please arrive at least 15 minutes prior to your game scheduled for preparation purpose. Should you be running late, please let us know in advance by calling us.

How long will the game last?

he whole experience should last 60 to 75 minutes. You will spend 60 minutes in the room (the maximum given time), however, a short briefing will be made before the game and we would love if, after your escape, you could share your experience with us while we take your photo and get your signature in our photo guestbook.

About Safety ?

Is it safe to be locked in the room? What if there’s an emergency and I need to go out?

The game rooms will be closely monitored by our Gamemasters and they would arrive promptly when required. Also, you will be given an emergency key to leave the room in case of an emergency.

Is the game scary? Will there be someone hiding in the game room and jump out suddenly?

Although fear factors may present in certain rooms but no one will jump out in the room to scare you! Lockin is all about engaging with your team and enjoying the experience of finding clues, and solving puzzles and riddles in a fun and safe environment.

About Travel ?

How to find Lockin?

We are located in China Town, upstairs of Hunan Restaurant on George Street. You need to go through the restaurant to access the staircase to arrive at Lockin

I will be driving on the day, are there any parking spaces?

There is ample street parking available outside the building. There is also a secured car park just round the corner.

Accessibility & Special Requirements ?

I am claustrophobic, can I play?

We had claustrophobic players in the past enjoying our game. Our escape rooms are based in fair-sized rooms but, of course, personal experiences may vary depending on the degree of claustrophobia (mild or severe). The game rooms can be left at any time during the game. There is an emergency key inside which is accessible all throughout the game

Can I bring along my baby to the game room?

Baby is not allowed to enter the game room due to safety reasons and no infant care service is provided. We appreciate your understanding.


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